Booking Policies

Thank you for trusting me with your story. Please take a moment to review these policies before booking.

I’m honored each time someone chooses to step in front of my lens. These policies exist to create a smooth, respectful, and enjoyable experience for everyone involved. They help ensure clarity, protect your time and mine, and allow space for creativity to thrive.

Booking and Payment

  • A $50 non-refundable deposit is required to reserve your session. This ensures your date and time are held just for you.

  • The remaining balance is due one week before your session. I’ll send a reminder as that date approaches, and all details will be outlined clearly in your invoice and contract.

  • Your session isn’t confirmed until the contract is signed and payment is complete.

Arriving On Time

  • I value your time and the energy you bring to each session. To give you the full experience, please arrive on time.

  • If you're running more than 15 minutes behind, a $50 late fee will apply, and it may affect how much time we have to shoot.

  • Life happens—I just ask for communication so we can adjust if needed.

Need Extra Time?

  • Sometimes, magic takes a little longer. If you’d like to extend your session, we can absolutely keep going.

  • $50 per additional 30 minutes will apply, and payment must be made before we continue shooting.

Location and Venue

  • You’re welcome to choose the setting that feels right for your shoot. If you select a public space (like a park or studio), please secure any permits or rentals in advance.

  • If access is denied due to missing permits or unpaid fees, I won’t be able to continue shooting, and refunds can’t be issued.

Bringing Guests

  • Studio sessions are designed to be intimate and focused. For that reason, up to three guests are included in your booking.

  • If you’d like to bring more people, just let me know ahead of time. A $25 fee applies per additional guest.

Edits and Revisions

  • Every session comes with two complimentary revision requests to make sure the final images feel like you.

  • If more revisions are needed, there’s a small fee of $10/hour, billed before the additional edits are delivered.

  • I’ll always let you know before applying any extra charges.

Cancellations and Rescheduling

  • If you need to cancel, I completely understand. Life can be unpredictable.

  • Please cancel within two days of paying your deposit to receive a refund. Cancellations made after this period will result in the deposit being forfeited.

  • If we need to reschedule due to weather, there is no fee to reschedule.

File Delivery and Data Protection

  • Your edited photos will be delivered digitally via WeTransfer or Google Drive for easy access and download.

  • In the rare event of camera failure, file corruption, or data loss, a full refund will be provided.

Communication

My goal is to provide not just great photos—but a great experience. If you ever have a question, concern, or special request, I’m always open to hearing from you.

Thank you again for choosing to work with me. I’m truly excited to create something meaningful together.

For Purchases In Our Store

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only accept returns in case of defective or damaged goods. We do not accept returns in case of sizing issues.

Please contact us at southstarproductionsllc@gmail.com to begin the return process.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, or damaged for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at southstarproductionsllc@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at southstarproductionsllc@gmail.com

Gifts

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, email us to get shipping address

Contact us at southstarproductionsllc@gmail.com for more info

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.